Refund policy

Exchange Policy

At Segments, we design streetwear for those who move with the city. If your gear doesn’t hit the mark, we offer exchanges within 7 days of delivery—because style should never settle.

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Damages & Mishaps

Check your package when it arrives. If it’s damaged, defective, or the wrong piece, hit us up immediately at segmentspk@gmail.com. We’ll make it right—no excuses.

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What Can’t Be Exchanged

Sale items and gift cards are final. Everything else can be swapped, but must meet our street-ready standards.

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Exchange Rules

• Items must be unworn, unwashed, and in their original condition with tags attached.

• Keep your proof of purchase handy.

• Exchanges must be requested within 7 days of delivery.

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How to Swap

Drop us a line at segmentspk@gmail.com with your order number and details of the piece you want to exchange. We’ll give you step-by-step instructions.

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Shipping Your Exchange

• You cover shipping unless the item was wrong or damaged.

• Always use a trackable service—we can’t be responsible for lost packages.

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Processing

Once we get your piece, we’ll inspect it and process the exchange quickly. If your desired item is out of stock, we’ll offer store credit so your style stays sharp.

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Need Help?

Questions? Hit us up at segmentspk@gmail.com—we’ve got you covered.